1. Export data first
Before deleting the account, request an export from support@stringpitch.app if you want a copy of available profile, settings, custom tuning or practice data. Also save any local-only data that has not synchronized.
2. Review paid access before deletion
Deleting the StringPitch account is not the same as canceling a recurring Stripe payment or withdrawing from a purchase. While signed in, open Account → Subscription:
- Choose Cancel subscription → Stop the next renewal to prevent the next monthly or yearly charge while keeping access until the paid period ends.
- If the backend confirms that a statutory withdrawal right is still available, choose Withdraw from the contract and complete the final confirmation.
The account-deletion dialog displays a prominent link to these controls when a recurring monthly or yearly contract is linked to the account, including a billing-retry, past-due or paused state. To prevent an account from being removed while a provider can still collect another payment, permanent deletion is unavailable until the billing record confirms that renewal is canceled or the contract has otherwise ended. If you cannot access the controls, contact support@stringpitch.app.
A past donation does not block account deletion and does not create Premium access. Account deletion is not a refund request and does not reverse a donation; contact support promptly with the Stripe receipt reference about an accidental, duplicate or unauthorized contribution.
3. Delete inside the app
While signed in, open StringPitch, go to Account/Profile and choose Delete account. Review the subscription warning and permanent-deletion confirmation carefully. Password or current OAuth-session verification may be required. If a canceled subscription still has paid time remaining, deleting the account ends your ability to use that account and does not by itself create a refund for the unused period unless mandatory law requires one.
4. Request deletion by email
If you cannot access the account, email support@stringpitch.app with the subject StringPitch account deletion request. Include the account email, sign-in method if known, and a clear request to delete the account and associated data. Never send your password or full card details. We may ask for proportionate verification.
5. Data covered
Where technically available and legally permitted, deletion removes the active authentication account, cloud-backed settings and practice results, account-linked custom tunings and account data no longer needed to provide the service. Account-linked public-score practice preferences are also deleted with the account. The app attempts to clear that account's local session history on the browser completing deletion. Local browser data on another device is not automatically removed; personal MusicXML files are browser-owned rather than cloud-account data and are not deleted by account deletion.
6. Limited retention
We may retain restricted purchase, subscription, donation, consent, cancellation, withdrawal, payment/refund, trial-abuse, security or dispute records where required for tax, accounting, chargebacks, fraud prevention, legal claims or another legal obligation. These records are separated from the active account where practicable, access-restricted and retained only for the relevant period described in the Privacy Policy.
Guest usage counters are not linked to an account. Their random delivery receipts expire after 24 hours and are removed by scheduled maintenance. Retained daily totals contain no visitor identifiers and cannot be attributed to, or selectively removed for, an account. This is separate from the local guest practice history, which you can reset or clear as described below.
7. Remove local browser data
Remove personal MusicXML imports in Library. Statistics reset removes the selected mode's Overall and session history, not your MusicXML files. To remove all local data, clear site data for stringpitch.app in each browser, including IndexedDB and localStorage: this removes local files, their metadata, guest/account session histories, settings, tunings and non-authoritative entitlement cache. Keep your original MusicXML files first; support cannot restore browser-only files or session summaries. Clearing browser storage does not cancel a Stripe subscription, refund a donation or delete cloud data.
8. Timing and backups
We aim to complete a verified request without undue delay and generally within one month where GDPR timelines apply. A lawful extension or limited retention may apply for a complex request, security investigation, unresolved payment dispute or statutory record-keeping duty. Deleted information may remain temporarily in protected rolling backups until routine rotation and will not be used for ordinary operations.